HOW TO REQUEST A RETURN

You may request a return, exchange or store credit within 14 days of receiving your order.
After requesting your return, you have a further 14 days to send the item back to us.
If a return is not requested within the initial 14-day period, the portal will not allow you to proceed.

If you are within the eligible timeframe but are unable to process your return via the portal, please email support@viverelondon.com with your order number and delivery date.

 

RETURN PORTAL

All returns must be submitted via our returns portal: https://returnsportal.shop/vivere-london

 

HOW IT WORKS

1. Enter your order number (#VL....)
2. Select the item(s) you wish to return
3. Choose Return, Exchange or Store Credit for each item
4. Select your preferred shipping method and generate your return label
5. Drop your parcel at the nearest designated drop off point

 

RETURN FEES

We do not offer free returns. The cost of return postage will depend on your location:

• UK: £3
• EU: £15
• ROW: £20

 

RETURN ELIGIBILTY

To qualify for a return, exchange or refund, items must be:

• Unworn and unused
• In original condition
• With all tags attached
• In original packaging

Returns will not be accepted for:

• Requests made outside the 14-day return window
• Made to order or personalised items
• Sealed hygiene or health products once unsealed

EXCHANGES

Exchanges are available within the UK only.
You may exchange for the same item in a different size or for another item available on our website.All exchange requests must be submitted via the returns portal: https://returnsportal.shop/vivere-london

 

INTERNATIONAL RETURNS

International deliveries typically take 6 to 8 days.
All international orders are shipped DDP (Duties Paid).
We do not offer free international returns or exchanges.

International customers may request a full refund or store credit.
If you are unsure about sizing or fit, please contact us prior to purchase with your country details so we can advise where possible.

To initiate an international return, please follow the instructions via the returns portal: https://returnsportal.shop/vivere-london

 

FAULTY OR DAMAGED ITEMS

If your item arrives faulty or damaged, you are entitled to a replacement or full refund at no additional cost.

Please submit the following via the returns portal:

• Your order number
• A description of the issue
• Clear photographs of the fault

https://returnsportal.shop/vivere-london

If you do not receive an update within 3 to 5 working days, please email support@viverelondon.com. Our team will investigate promptly.

 

REFUNDS

Once we receive your returned item, it will be inspected to ensure it meets our return conditions. If an item shows signs of wear, damage or handling beyond reasonable in store inspection, a partial refund or refusal may apply. Approved refunds are processed within 14 days of receipt.Refunds are issued to the original payment method, and no additional fees are charged. If you have recently got a new card, the funds will be transferred to your active card.

Please email support@viverelondon.com if you have changed banks since purchasing your order.

 

HAVEN’T RECEIVED YOUR REFUND

If more than 14 working days have passed since your return was received, please email support@viverelondon.com with:
• Your order number
• Return tracking number
• Details of the item(s) returned

 

NOTICES

Please note we relocated our warehouse on 23.10.25 which may have caused delays in refunds during this period. If you believe your refund has been affected, please contact support@viverelondon.com so we can resolve this as quickly as possible.

We honour our legal obligation to provide products and services that are as described and compliant with consumer law.
For further information please visit the Citizens Advice website:
www.citizensadvice.org.uk