UK

You may choose from the following tracked delivery options at checkout: Standard delivery via Royal Mail or Express delivery via DHL Express.

Standard 3-5 working days £4.95

Express 1-2 working days £7.95

We are pleased to offer FREE delivery on all orders placed over £200.  This will be automatically applied at the checkout.

INTERNATIONAL

You may select from the following Royal Mail delivery options at the checkout: 

EU 3-5 working days £15
USA 3-5 working days £20
ROW 3-5 working days £20

You can easily track the status of your VIVERE order though the Shopify “Shop” app using the email that you used to place the order with us.  Simply download the app at the Apple or Google Play store. 

You will receive an email with tracking information via email when your order has been fulfilled.

UK

We offer 24-hour via DHL Domestic Express which is a Monday to Friday delivery service, and the cut-off time is 15:30 and this service reaches the whole of the UK including Northern Ireland.

We offer 48-hour delivery options within the UK on orders placed before 4pm, Monday to Thursday via Royal Mail.

Rest of World

International orders can take up to 6-8 days

If you have any queries, please do not hesitate to email us on support@viverelondon.com

We always endeavour to deliver orders on time however, there may be factors outside of our control which may delay your order. 

If you have not received your order, please contact our customer services team within 14 days at support@viverelondon.com

We ship to the UK and the rest of the world.

Once orders have been placed the address cannot be amended, due to GDPR regulations.

Once the order has been made, we are unable to cancel the order.

Yes.  You have 14 days from the day your order arrives to request a return, exchange or request store credit. If you are wishing to return the item, then you have a further 14 days to post the item back to us. If you do not request a return within the 14 days, the portal will not let you progress into making the return. Please follow the return instructions on the below page:

https://viverelondon.com/pages/returns-refunds-policy

Any item that you are not happy with for any reason, purchased at the VIVERE website, can be returned to us for a refund.

To request a refund, please follow the instructions on the link below:

https://viverelondon.com/pages/returns-refunds-policy

Postage is not pre-paid by VIVERE for returns. This will be deducted from your refund cost.

Refunds will be credited back to the original payment method used at the point of purchase.  

Yes! Should you wish to exchange your item please follow the instructions mapped out on the below page:

https://viverelondon.com/pages/returns-refunds-policy

We are pleased to offer you the following methods of payment:

- Visa

- Mastercard

- American Express

- Maestro

- Diners Club

- Klarna

PayPal

Google Pay

Apple Pay

Shop Pay

For customer service queries please email support@viverelondon.com 

All media enquiries please contact support@viverelondon.com